We solve your most common doubts

    1. General questions

    • How do I contact ifeel?

      You can write us at info@ifeelonline.com or contact us by registering as a user through the “Support” chat, where you will be assisted by a professional who will guide you.

      We appreciate your comments and always respond in the shortest possible time

    • Can a minor use ifeel?

      Unfortunately not. The current regulations and our privacy policy establish that we can only perform psychological therapy for people over 18 years.

      In case you are a minor, we recommend that you ask for help from a trusted adult, such as someone from your family or someone you trust. A social worker in your area or other child care services can offer you help.

    • When will my therapist answer me?

      Your personal psychologist will respond daily from Monday to Friday, at least once a day. The communication between psychologist and patient is asynchronous, that is to say, although you are not connected at the same time you can write all the messages that you need and it responds to you every day, which allows you to work your difficulties daily.

      The communication will vary according to the psychologist’s hourly availability, the agreements that you establish and the therapeutic needs of each particular case.

      If at any time you feel that you need another type of attention or rhythm, talk openly with your psychologist. Feel free to express yourself and remember that you are a professional with many years of experience, who will always try to do what is best for you.

    • How can we help you?

      We work with a network of specialized psychologists in various fields and with years of experience. We carry out a rigorous selection process to ensure that the most qualified professionals will always assist you.

      Some of the problems that we have dealt with most frequently are: anxiety, depression, stress, low self-esteem, mourning, phobias, couple problems, sexuality, gender identity, eating disorders, maternity and paternity.

    • ifeel is anonymous?

      Yes. Most people have problems when they go to the psychologist precisely because of the associated social stigma. Although this has changed in recent years, we want to bring psychology closer to people and normalize their presence in society.

      At ifeel we want you to feel completely comfortable working with your personal psychologist. Privacy, confidentiality and anonymity are key to this type of therapy.

      By signing up create your username: this is the only information your therapist will see. You do not have to give your real name if you do not want to.

    • What is ifeel?

      ifeel helps empower people in order to cope with the adversities of everyday life, thus strengthening their emotional well-being. We work to democratize psychology with our excellent network of collegial and specialized psychologists, so that access to mental health is not a luxury available to a few, but a right of all.

      Our mission is not to replace traditional face-to-face therapy as some people prefer that option, which is totally legitimate. We have created ifeel so that more people can benefit from therapy in a context free from stigma, where the other’s gaze does not represent a barrier to sharing your personal history, or when the hourly or vital circumstances do not make it easy to go to the psychologist.

      With ifeel you can send unlimited messages to your personal psychologist from any device, completely safe and anonymous. A comfortable, confidential and affordable therapy.

    2. Rates and payment methods

    • How does the payment work?

      All our plans are renewed automatically, unless you decide to cancel the subscription through the section “My plan”. Each plan is charged in different periods: TRUST is charged every month and TRANQUILITY is charged every quarter.

    • What methods of payment are available?

      We accept payments with all types of credit or debit card.

      Payment is totally secure. We use a third-party, world-leading payment processing tool called Stripe. We do not have access to your card details.

    • Can I change plans at any time?

      Of course. In fact some clients start with the monthly plan to try, and then choose the quarterly plan, as they offer greater continuity at a better price.

      Whatever plan you choose, it is important to keep in mind that constancy favors further advancement throughout a therapeutic process.

    • How much does ifeel cost?

      With any of our plans you can exchange unlimited messages with your personal psychologist, in order to maintain a continuous and daily communication about what concerns you.

      We will advise you on the plan that best suits your situation. We offer two options:

      TRUST- €29.99 per week. You have a month of unlimited messages with your personal psychologist. It is automatically renewed every month. Each monthly payment is € 119.96 and can be canceled after a minimum of 14 days.

      TRANQUILITY – €24.99 per week. You have three months of unlimited messages with your personal psychologist. It is automatically renewed every quarter. The quarterly payment is € 299.88 and can be canceled after a minimum of one month.

      As mental health professionals we know that important changes are not made in a day, but are achieved little by little with effort and perseverance.

    3. Therapy, start & end

    • Will you always attend to the same therapist?

      Of course! You will always have the same psychologist accompanying you day after day.

    • How do I choose my personal therapist?

      A key part of our service is the pairing process. Unlike other services in which you can choose a psychologist from a directory, at ifeel we will take care of assigning you to your psychologist. It is difficult to find the psychologist that best fits your case, your personality and your desires. Many times he is not in your city, or you would not just give him / her because you do not know where to find him. The therapeutic link that is created between patient and psychologist is one of the fundamental parts of psychology, so we choose the professional that will best serve you according to your needs.

      During the initial orientation, your psychologist will ask you some questions to know your particular case so that you can connect with the therapist that best suits you.

    • Is ifeel safe?

      Yes, completely. We make sure that all conversations that occur on our platform are protected and confidential.

      All communication that takes place in ifeel is doubly encrypted and encrypted, in accordance with the Data Protection Act (LOPD). Only you and your psychologist can access that information.

    • How do I sign up?

      It’s very simple, just click here. You will need to enter your email address and create a nickname and password. Then we will send you an automatic email to confirm your account and access your private chat.

      There one of our guides psychologists will welcome you. It will explain how we can help you and recommend what plan fits your particular case and then connect to your personal psychologist.

    • What is the free orientation?

      When you register on our website, you enter directly into an anonymous and confidential chat with one of our psychologist guides. He or she will explain how the service works and guide you in the face of starting a therapeutic process, assigning you the specialist that best fits your specific needs.

    • Do you offer a free trial?

      To keep prices within everyone’s reach, we do not offer free trial. A real therapy is a compromise in the medium or long term, since the benefits of a personal job are only noticeable over time.

      However, we do offer an immediate care service through a free orientation with one of our psychologist guides. This professional is responsible for knowing a little your personal history to be able to recommend you the specialist psychologist of our team that best suits your needs. That is, it guides and guides you in case you decide to start a therapeutic process. However, we do not test free therapy for respect to the work time and dedication of our professionals.

    4. Technical questions

    • How can I unsubscribe?

      Simply email us at info@ifeelonline.com and we’ll take care of the rest.

    • I forgot my password, what do I do?

      You can request a new one here.

    • Is there an app?

      Yes! Download the ifeel Android app here. The iOS version will be released soon, so stay tuned!

      We designed ifeel so that you could always be in touch with your therapist, wherever you are. If you don’t have your phone on you, remember that you can access the platform through the web browser of any device: computer, tablet or mobile.