Today, numbers alone no longer guarantee business success. While cutting costs remains a top priority for sustainable growth, the real challenge lies in how organisations achieve it. Factors such as productivity and, especially, a company’s ability to care for their employees’ mental health and retain talent have become key strategic pillars.
Investing in mental health may seem like an added expense, but it significantly reduces costly issues like turnover, absenteeism, and lost productivity. However, many organisations still struggle to find solutions that truly connect with their teams and generate a tangible impact.
This is where ifeel makes a difference: a solution that redefines mental health care in the workplace and achieves engagement rates up to 11 times higher than Employee Assistance Programmes (EAPs).
But how does ifeel achieve such high engagement rates? By transforming employee commitment while helping organisations save up to €50,000 per high-risk case. In this article, we explore how ifeel is setting a new standard in corporate mental health support.
Find out all the details in our comparative study between ifeel and EAPs. Download it now and explore how ifeel can transform mental health in your organisation.
The challenge of low engagement in EAPs
Employee Assistance Programmes (EAPs) have historically been the most common option for providing mental health support in companies. However, these programmes face a significant barrier: a low engagement rate.
Studies show that EAPs have an average usage rate of just 4.5%. This is largely due to their reactive approach, limited to office hours, and restricted interaction options, such as phone calls or in-person meetings.
This low participation not only reduces the impact of EAPs on employee mental health but also represents a waste of resources for companies that implement them. Moreover, in a globalised work environment, where teams are diverse and geographically dispersed, these limitations make EAPs insufficient to meet today’s needs.
ifeel: A solution designed to foster engagement
ifeel redefines workplace mental health by offering a digital, scalable, and user-centred solution. With participation rates ranging from 30% to 50%, ifeel achieves engagement levels up to 11 times higher than EAPs. This success is due to several key factors:
1. 24/7 Accessibility
ifeel removes time and space barriers by providing access to its services 24 hours a day, 7 days a week. This allows employees to seek support whenever they need it, regardless of their location or time zone.
“The main reason we chose ifeel as a partner was their willingness and flexibility. We’ve been able to offer an emotional wellbeing service to our employees whilst always ensuring confidentiality in the process.”
— David Peñaranda, Health & Safety Manager at Werfen, an ifeel partner company.
2. Multiple communication channels
Unlike EAPs, which are limited to face-to-face or phone interactions, ifeel offers a variety of communication channels, including video calls, chat, and self-help resources. This flexibility increases interaction opportunities by 3 to 4 times, adapting to the individual preferences of employees.
3. Data-driven personalisation
Since every individual is different, and the reasons for seeking support may vary, ifeel uses advanced analytics to provide personalised content and interventions. This approach not only improves the relevance of the support offered but also increases user participation by 2 to 3 times.
“What stands out most about ifeel is its personalised and accessible approach to emotional wellbeing. We’ve seen a very positive response from our workforce, which demonstrates the trust and effectiveness of the service.”
— Lisa Porres, Chief People Officer at Spotahome, an ifeel partner company.
4. Scalability and consistency
Designed for large organisations, ifeel is easily scalable and ensures a consistent experience for all employees, regardless of their geographic location.
Comparison: ifeel vs. EAPs
The following table summarises the main differences between ifeel and EAPs, highlighting how ifeel addresses the limitations of traditional models:
| Aspect | EAPs | ifeel |
| Participation Rate | 4.5% | 30-50% (11× higher) |
| Availability | Office hours | 24/7 |
| Communication Channels | Phone and in-person | Video, chat, self-help, portals |
| Interactions | 2-3 sessions | 10-15 touchpoints |
| Personalisation | Generalised | Data-driven and needs-based |
| Scalability | Limited | Global and adaptable |
Impact on well-being and business outcomes
ifeel’s high engagement levels not only improve employee wellbeing but also have a direct impact on business results.
According to internal data, companies that implement ifeel experience a significant reduction in employee absenteeism and turnover, translating into substantial cost savings and increased productivity.
Key financial benefits:
- Cost reduction: Lower expenses related to absenteeism and turnover.
- Improved ROI: Addressing mental health proactively enhances return on investment.
- Estimated savings: Between €15,000 and €50,000 per high-risk case effectively managed.
Mental Health in the workplace: One of today’s greatest organisational challenges
In a business environment where mental health is key to success, ifeel emerges as the imperative solution. Its ability to generate significantly higher engagement than EAPs makes it an ideal choice for companies seeking to care for their employees while optimising resources.
By choosing ifeel, organisations not only invest in their teams’ mental health but also ensure a more productive and sustainable future.
If your company is ready to take the next step in caring for your team’s mental health, ifeel is the solution you need.
Contact us to discover how we can help transform your organisation!
