The logistics sector is one of the most essential and, paradoxically, most invisible components of the global economic fabric. Its operations guarantee not only the timely delivery of products but also the balance of supply chains that underpin entire industries. From inventory management and stock control to reverse logistics and raw material distribution, this sector is a pillar connecting businesses, markets, and people.
However, behind every parcel delivered, every vessel arriving at port, or every automated process in a warehouse, people face a highly demanding work environment: gruelling shifts, exposure to physical risks, constant pressure for immediacy, and a constant sense of urgency. These conditions turn logistics employees into true everyday heroes, but also expose them to a growing risk of physical and mental exhaustion, known as burnout.
It is precisely here that a new frontier opens in managing performance and business sustainability: the mental health of logistics workers. Despite being the industry’s true engine, their psychological well-being remains one of the most overlooked factors in corporate strategy. And clearly, without a mentally prepared workforce, any disruption can transform into adomino effect that paralyses the entire value chain.
In this context, having a strategic partner capable of addressing mental health at its root is not optional; it is an operational necessity in the logistics sector.
This case study in the logistics sector demonstrates, with clear evidence, how collaboration with ifeel, the global leader in digital corporate mental health solutions, enables the implementation of personalised programmes. These programmes not only care for people, but also protect financial results and business stability. Let’s see why.
The logistics sector under pressure: The challenges of an industry in motion
The logistics sector is a driving force of the global economy. In Europe alone, its value exceeds $1 trillion and is expected to reach $1.26 trillion by 2029. However, behind this strategic relevance lies a complex reality: tight deadlines, rotating shifts, physical demands on workers and constant pressure for efficiency, which create an environment prone to chronic stress and mental exhaustion.
These conditions clearly pose a risk to business sustainability. And it’s no coincidence, as according to the WHO, mental health problems cost the business fabric more than one trillion dollars annually in lost productivity.
Therefore, in the logistics sector, where every delay or error has immediate repercussions, the impact is especially severe: absenteeism has reached 8%, and up to 17% of those absences are directly related to mental health. If we consider that each absence due to psychological causes can cost businesses between €15,000 and €50,000 per year, excluding replacement and training costs, we’re talking about significant losses for companies.
Furthermore, we must recognise that stress affects all profiles in the sector, regardless of their role: drivers face time and road pressure; administrative staff manage incidents under high demand; and warehouse workers face physical demands and intense rhythms. In this way, if the problem is not addressed in time, these difficulties can, over the long term, lead to errors, sick leave, increased turnover, and loss of organisational cohesion.
Faced with this context, ifeel offers a comprehensive solution tailored to the sector’s dynamics. Its approach combines clinical expertise, artificial intelligence, predictive analytics, and personalised clinical care to detect, treat, and prevent emotional risks within 24 hours. Thanks to its technology and its “Right on Site” strategy, even employees without corporate email or in distributed operational environments can access immediate psychological support.
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In the logistics sector, leaders are the driving force behind efficiency and innovation. Your role is not only to ensure optimal operational flow but also to foster a culture of adaptability and agile problem-solving. Modern logistics demands leaders who can manage uncertainty: from supply chain disruptions to disruptive technological advances. Be that leader who not only optimises processes but also inspires your team to think beyond the status quo, creating sustainable, scalable solutions that make a difference in the marketplace.
ifeel: The imperative solution for the logistics sector
In an environment where every minute counts, the logistics sector needs more than efficiency: it needs a strategic partner that ensures every need is being addressed.
This is how ifeel positions itself as the most advanced mental health solution for businesses, for large logistics and supply chain organisations. With a presence in more than 90 countries, more than 1.8 million active users and the trust of more than 500 international organisations, ifeel helps companies reduce the risk of absenteeism and improve productivity.
What does ifeel offer?
1. Real-time risk assessment
Through an evidence-based clinical model, ifeel continuously evaluates employees’ mental well-being, identifying risk levels early: low, medium and high.
This predictive diagnosis enables timely action and prevents emotional deterioration before it leads to sick leave, offering businesses proactive tools to control the operational impact of stress and fatigue at all levels, from drivers to warehouse and management teams.
2. Personalised plans for each employee
ifeel’s AI-powered clinical triage system classifies employees according to their risk level and offers individualised clinical interventions, adapted to the needs of each category:
- Low risk: Psychoeducational content and workshops designed for the logistics environment (stress management, sleep, work-life balance and operational leadership).
- Medium risk: Preventive therapy by text or video, focused on emotional regulation, resilience, and concentration under pressure.
- High risk: Video therapy with clinical psychologists specialised in high-demand environments, with personalised follow-up and reinforcement sessions for safe return to work.
Right On Site Strategy: Mental Health for the Frontline Workforce
Within its personalisation strategy, ifeel understands that logistics teams are composed of multiple different roles (operatives, drivers, warehouse workers and supervisors), therefore, it’s normal that needs at each level are different.
In this way, thanks to its Right On Site strategy, ifeel’s clinical experts deploy mental health and psychoeducation programmes directly in logistics centres, plants or transport hubs, guaranteeing immediate access to professional support (even for employees without corporate email or digital devices).
This strategy has demonstrated an average adoption rate of 20% amongst frontline workers and a satisfaction rating of 4.6/5, strengthening the culture of wellbeing from the ground up.
Outcome-Centred Care (OCC) Strategy: A data-driven clinical model
What isn’t measured isn’t observed. For this reason, ifeel applies an evidence-based care model, known as Outcome-Centred Care (OCC). This means that each intervention is measured and adjusted based on internationally validated clinical indicators (SOFAS, K6, GAD-7, CSQ-4), which enables:
- Detection of progress and risk alerts in real time.
- Optimisation of therapeutic resources according to proven effectiveness.
- Linking clinical results with the company’s operational and financial metrics.
Thanks to this approach, logistics companies can monitor organisational mental health and its financial impact through ifeel’s real-time dashboards, aligning wellbeing with business.
3. Measurable results: Clinical and financial impact at scale
Thanks to ifeel’s clinical methodology, companies that have implemented its solution experience a tangible impact that is observed in:
- 30% reduction in the risk of work absenteeism due to mental health causes.
- Average ROI of 3x
- 80% of employees report improvements in their psychological well-being.
- More than 80% of users declare themselves fully satisfied with the intervention.
- NPS: 60 vs 45 in the sector average.
These results are achieved through ifeel’s global clinical ecosystem, comprising more than 1,000 certified psychologists in more than 50 languages, which guarantees cultural sensitivity, international access, and personalised 24/7 care.
Furthermore, its system incorporates real-time dynamic dashboards and panels that enable Human Resources and Finance departments to visualise clinical performance, the evolution of risk levels, and the financial impact of interventions, all backed by verifiable metrics.
ifeel applies artificial intelligence ethically and transparently, using it exclusively as a clinical and analytical support tool for early risk detection and continuous improvement of interventions, without replacing human professional judgement.
Likewise, the platform is governed by the highest security and data protection standards, with ISO 27001 certification, GDPR and HIPAA compliance, end-to-end encryption (TLS 1.3 and AES-256) and “by design” privacy policies that guarantee total user confidentiality and corporate traceability.
Why is ifeel the ideal solution for the logistics sector?
| Advantage | Description |
| Global scalability | Multi-location and available in more than 90 countries. Ideal for operators and corporations with thousands of distributed employees. |
| Speed and precision | Diagnosis in less than 24 hours and access to therapy in less than 48 hours. |
| Total inclusion | Unlimited and anonymous access, even without a corporate email, in more than 50 languages. |
| Right On Site | Strategy to bring mental health directly to logistics centres and operations. |
| Outcome-Centred Care (OCC) | Data-driven clinical monitoring that quantifies improvements and ROI at the organisational level. |
| Corporate security | ISO 27001 certification and full compliance with GDPR and HIPAA. |
With ifeel, logistics companies transform mental health into a measurable operational advantage, integrating wellbeing, data and financial sustainability in a single model. Each intervention not only protects people, but also optimises results, reduces costs and guarantees the continuity of operations in a sector where every second matters.
Discover a success story in the logistics sector
In a recent study, ifeel collaborated with one of the world’s largest logistics companies, with more than 600,000 employees in 15 countries, including 187,000 in Germany. The company faced high levels of stress, absenteeism and turnover, especially amongst its warehouse and delivery workers, who represented 85% of the workforce.
In this case, the pressure to meet deadlines, rotating shifts and physical workload resulted in mental exhaustion, loss of productivity and high costs. Aware that its human force is key to its sustainability, the company partnered with ifeel to implement a comprehensive, preventive and data-driven mental health strategy.
The solution: evidence-based mental health
ifeel deployed a dual strategy:
- Thanks to its Right On Site strategy, bringing psychological support directly to factories and warehouses, with access even to employees without a corporate email.
- Thanks to its Outcome-Centred Care (OCC) strategy and its scientific approach based on continuous measurement of symptoms and results, tangible improvements and personalised treatments were guaranteed.
During onboarding, 51% of the target population registered (1,122 employees). Clinical triage segmented participants into three risk levels:
- High: 90 employees received video therapy (11 sessions on average).
- Medium: 561 employees participated in combined treatments (video + text).
- Low: 471 employees used guided self-care resources.
Likewise, psychoeducation and awareness workshops on burnout and stress management were conducted, helping normalise the conversation about mental well-being.
Measurable Results: Clinical, financial and cultural impact
Clinical Impact
- 33% reduction in clinical risk levels.
- 35% improvement in occupational functionality.
- More than 650 employees experienced notable improvements in their emotional well-being.
Financial Impact
- 22% lower average cost per employee at risk.
- Annual saving of €4,280 per employee.
- ROI of 4.6x, with savings exceeding €230,000 in avoided sick leave and turnover.
Cultural Impact
- NPS of 83 and 80% positive job satisfaction.
- Greater involvement of leaders in stress detection and prevention.
ifeel’s dynamic panels enabled the company to monitor in real time the psychological and financial evolution of its workforce, facilitating evidence-based strategic decisions. On the other hand, ifeel’s ethical use of AI was limited to detection and personalisation, always under the supervision of clinical psychologists, ensuring full data security. Thanks to its ISO 27001 certification, GDPR and HIPAA compliance, and TLS 1.3/AES-256 encryption, which protects the confidentiality of employees and companies.
If your organisation faces similar challenges, don’t wait any longer. Download our success case and discover how ifeel can be the strategic partner you need to transform your company.
Explore ifeel’s real impact through our case studies
To gain a deep understanding of how ifeel has transformed mental wellbeing across different organisations and sectors, we invite you to download our other case studies. These detail real experiences, clinical and financial results, and the personalised strategies we have implemented to maximise impact on teams’ emotional health and productivity.
Discover how leading companies in sectors such as pharmaceuticals, finance, automotive, retail, hospitality, technology, and energy have reduced absenteeism, improved engagement, and fostered a healthy organisational culture thanks to our comprehensive solution.
Do not miss the opportunity to draw inspiration from these examples and take mental well‑being in your organisation to the next level.
Mental health at work: a global business challenge
Behind every efficient process, every on-time delivery and every logistics innovation, there are people. Caring for them is the only way to guarantee sustainable growth.
ifeel transforms mental health into a strategic investment that unites human well-being and business profitability. If your company wants to improve its productivity, reduce costs and commit to a truly human culture, this is the ideal moment to take the next step.
Download our logistics-sector success case, discover the results, and join the movement that is redefining the future of work.
