Reduce turnover, protect margins:
Mental health solutions for retail’s frontline
Retail success depends on engaged, present teams—yet high stress and turnover erode margins and customer experience. ifeel helps retailers reduce absenteeism, boost retention, and deliver measurable cost savings across every store and region.
Industry challenges
Frontline turnover
High churn among sales associates and managers increases recruitment and training costs.
Short-term absenteeism
Unplanned absences disrupt scheduling and service, especially during peak periods
Customer experience risk
Stressed teams deliver poorer service, impacting NPS and revenue.
Multi-region complexity
Need for solutions that work in every language and adapt to local labour laws and cultures.
Business impact
20%
cost reduction achieved, optimising financial performance.
4x
return on investment (ROI) unlocked in just six months, maximising your investment.
33%
reduction in employee risk, strengthening workforce resilience.
ifeel’s solution for Retail
- Store-level analytics: Identify high-risk locations and roles.
- Flexible support: Self-care, text, and video therapy—available in every store’s language, on any device.
- Crisis management: 24/7 support, escalation, and integration with your HRIS and scheduling systems.
- ROI dashboards: Track absenteeism, turnover, and cost savings at the store, region, and enterprise level.
- Cultural fit: Training and communications tailored for each market, from Europe to LATAM.
The ROI of proactive mental health with ifeel
In the dynamic European retail sector, a leading company faced a silent crisis: high levels of absenteeism, turnover, and stress, exacerbated by critical incidents that affected morale and operations. With 85% of its workforce in operational and customer service roles, the need for a proactive solution was urgent.Â
Discover how ifeel’s personalised, data-driven approach reduced mental health-related costs by 20%, increased engagement by 30%, decreased absenteeism, and achieved a 4x ROI in just six months. Explore the full case to understand how the strategic integration of mental health is transforming well-being and productivity in the retail sector.
Case studies
Real Stories of Transformation: Workplace Mental Health Case Studies
Explore how leading organisations have partnered with ifeel to transform workplace mental health. Our case studies highlight innovative strategies, measurable results, and lasting cultural change achieved through personalised mental health solutions. Discover proven approaches and actionable insights to help your organisation build a healthier, more resilient workforce.
A leading hotel group with 34,000 employees achieved a 37% reduction in mental health risks, 22% cost savings, and a 4.4x ROI through targeted wellbeing initiatives
This resource explores how a leading global financial institution tackled these issues head-on, transforming its approach to workforce mental health.
Mental health in the motor vehicle manufacturing industry: a case study Discover how to transform mental health in the motor industry addressing employee mental health.Â
Discover our proven engagement strategy for operational employees
Reduce turnover,
protect margins
Discover how leading retailers are safeguarding their margins and supporting their people. Request your custom ROI forecast today.
