App Web Privacy Policy

Last update: 01/02/2023

1. Identification of the Entity Responsible

This Privacy Policy describes how your Personal Data may be collected, used, and disclosed by Digital Mind Solutions, S.L. (hereinafter “ifeel”) and how you can access it.

At ifeel, we are committed to protecting and respecting your privacy. ifeel operates in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), as well as the Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (“LOPDGDD”) and its implementing regulations. Hereinafter referred to as “Data Protection Regulation.”

Owner: Digital Mind Solutions S.L.
Registered Office: C. de José Ortega y Gasset, 100, 6A, 28006 Madrid
C.I.F.: B87593851
Public Register: Registered in the Mercantile Register of Madrid; volume 34901, folio 29, General section, page number M-627653, 1st entry.
E-mail: [email protected]

2. Our Approach to Privacy

2.1 This Privacy Policy sets out how we collect, store, process, transfer, share, and use data that identifies or is associated with you (“personal information”) in your use of the Platforms.

2.2 This Privacy Policy applies to the Platforms. Please ensure that you have read and understood this Privacy Policy before accessing or using the Platforms.

3. Background Information on Our Account Types

User Account
Psychologist Account

We have two types of accounts, each providing different functionality:

A User Account allows access to the emotional wellbeing improvement program set up by ifeel. It is unique, personal, and non-transferable. ifeel is not liable for misuse by third parties.
A Psychologist Account allows professional psychologists to provide personalized care. It is also unique, personal, and non-transferable. ifeel is not liable for misuse by third parties.

4. Who is Responsible for the Use of Your Personal Information?

ifeel as Data Controller

We act as the Controller of personal data for the purposes of the GDPR in the following situations:

Managing registration of User and Psychologist Accounts.
Obtaining the initial emotional health questionnaire.
Providing health services through our in-house psychologists.

ifeel as Processor of Personal Data

We act as Processor of personal data for users who are employees of organizations contracted with ifeel. We process data on behalf of these organizations.

5. The Personal Information We Collect and How We Use It

5.1 We collect personal information that you or your Psychologist voluntarily submit when using our Platform.

5.2 Certain personal information is required to provide features and functionality. Without it, we may not be able to provide certain functionalities.

5.3 Categories of information collected include:

Personal details (name, email, gender, etc.)
Health data (questionnaire results)
Professional psychologist details
Usage data from cookies

5.4 We employ AI technologies to enhance service delivery. All AI-driven decisions are reviewed by our clinical team.

6. Personal End-User Data from Google and Facebook

If you access the Platform via Google or Facebook, certain information is shared with us for authentication. Refer to Google’s and Facebook’s privacy terms for more details.

7. How Long We Keep Your Personal Information

We store personal information no longer than necessary for the purposes described, consistent with legal obligations.

8. Recipients of Personal Information

ifeel may share data with third parties only when necessary. Data is never sold. Third-party service providers must respect confidentiality and data protection regulations.

9. International Data Transfers

Your information may be processed in third countries. We rely on GDPR-compliant safeguards to protect your data.

10. Exercise of Your Personal Rights

Under the GDPR, you have rights regarding your personal data, including access, rectification, erasure, and more. Contact [email protected] to exercise these rights.

11. Processing of Minors’ Personal Data

Our services are not aimed at minors under fourteen without guardian consent. Over fourteen, data may be processed with user consent.

12. Security Measures Applied to the Processing of Your Data

We implement security measures to ensure data confidentiality, availability, and resilience.

13. Modification of the Privacy Policy

This privacy policy may change. We recommend regular reviews.