The hospitality sector is not only a global economic driver, but also a sector that faces unique challenges in managing its workforce. From long working hours to seasonal peaks in demand, employees in this sector are often exposed to high levels of stress and exhaustion, which ultimately translates into increased staff turnover for companies.
In this context, caring for the mental health of employees is not just a matter of well-being, but has become a key strategy for ensuring business sustainability and success.
That is why more and more companies are investing in mental health solutions that not only improve the quality of life of employees, but also generate tangible benefits for the business.
In this article, we will examine how mental health solutions, such as those provided by ifeel, are revolutionising the way companies in the hospitality sector address these challenges. Additionally, we invite you to download our latest success story, which details a successful case study of implementing these solutions in a leading hotel company.
The hidden challenge in the hospitality sector
The hospitality sector employs millions of people worldwide and makes a significant contribution to the GDP of many countries. However, behind its glamour, this sector faces significant challenges:
- High levels of stress and burnout: Long working hours and the pressure to deliver impeccable service can significantly impact the mental well-being of employees.
- Staff turnover: A lack of job stability generates high costs due to constant employee turnover.
- Talent shortage: Replacing trained staff is becoming increasingly difficult, impacting service quality and operating costs.
The solution: Mental health as a business strategy
In a sector as demanding as hospitality, having a comprehensive mental health solution can make all the difference in addressing the industry’s most common challenges. Implementing mental health solutions in this sector can help create a work environment that promotes both emotional health and business performance.
In addition, these programmes enable companies to respond to current employee expectations, especially in a post-pandemic context, where mental health and well-being have taken on a priority role. Taking a proactive approach in this area not only positions a company as an attractive employer within the sector, but also drives a cultural transformation that facilitates its adaptation to an ever-changing business environment.
On the other hand, investing in employee well-being can generate significant savings by reducing costs associated with occupational illnesses, accidents or legal disputes. Companies that prioritise the mental and physical health of their teams not only minimise legal risks, but also promote a culture of care and prevention that helps avoid incidents before they occur.
Why choose ifeel?
Until recently, traditional Employee Assistance Programmes (EAPs) were the primary resource for many organisations attempting to solve this problem. However, recent studies have begun to highlight their limitations.
The reality is that EAPs, although well-intentioned, often fail to meet the high demand from companies, offering a generic approach with limited resources and a low rate of employee use. In addition, these programmes often lack personalisation, continuous monitoring and data-driven tools to measure their real impact on team well-being and business results.
In contrast, solutions such as ifeel are emerging that manage to meet these business needs. ifeel offers an innovative approach, specifically designed to address modern mental health challenges in the workplace. With a personalised, scalable, and data-driven model, ifeel provides companies with advanced tools that not only improve the mental well-being of employees but also generate a measurable impact on productivity, talent retention, and the reduction of costs associated with mental health issues.
Some of the key elements that differentiate ifeel include:
| Features | Benefits |
| Diagnosis in less than 24 hours | Immediate care that reduces the impact of stress and prevents prolonged absences. |
| AI-powered triage | Precise connection between employees and appropriate therapists. |
| Dynamic data dashboards | Real-time information for strategic decision-making. |
| Personalised plans | Interventions tailored to each risk level (low, medium, high). |
| Workshops and training | Promotion of an inclusive and supportive work culture. |
Success story: Transforming mental health in the hospitality sector
A renowned hotel company with more than 34,000 employees chose to partner with ifeel to implement a comprehensive mental health solution. This programme was specifically designed to address the unique challenges of the sector and generate measurable results in both clinical and financial terms.
The implementation of ifeel in this organisation was carried out through a comprehensive approach that addressed the needs of both operational and corporate employees in a personalised manner, ensuring complete and effective coverage at all levels.
Key results
Clinical impact:
- 638 employees at medium or high risk were identified and supported.
- 37% reduction in clinical risk levels.
Financial impact:
- 22% reduction in mental health-related costs.
- Return on investment (ROI) of 4.4x.
Active participation:
- 49% of employees completed the clinical onboarding process.
- More than 1,500 self-care resources were used, including podcasts, meditations, and psychoeducational articles.
Methodology implemented
- Awareness campaigns: Normalisation of conversations about mental health.
- Personalised therapy: Access to therapists in less than 24 hours.
- Leadership training: Training in empathy and stress management.
Sustainable and positive change
Thanks to ifeel, this hotel company not only managed to address immediate challenges, but also established a solid foundation for long-term success. Today, its employees are healthier, more engaged and better equipped to thrive in such a competitive industry.
Discover how to transform your organisation
Want to learn more about how ifeel can help you implement an effective mental health strategy in your company? Download our exclusive case study and discover all the details of this success story in the hospitality sector
Don’t wait any longer to transform your organisation and position yourself as a leader in employee care. Get started today!
