Safeguard service quality and profitability
Workforce mental health for hospitality leaders
In hospitality, service disruptions and high turnover directly impact guest satisfaction and revenue. ifeel delivers a culturally adapted, multilingual mental health solution—reducing absenteeism, supporting talent retention, and protecting your brand’s reputation.
Industry challenges
High absenteeism:
Unplanned absences in hotels and restaurants disrupt service and increase overtime costs.
Talent shortages
High turnover and burnout make recruitment and retention a constant challenge.
Guest experience at risk
Stressed teams lead to lower guest satisfaction and negative reviews.
Global footprint
Multinational brands need solutions that work across languages, cultures, and labour markets.
Business impact
22%
cost reduction achieved, delivering substantial savings.
4.4x
ROI realised, maximising your investment’s impact.
37%
cut in employee risk, fostering a stronger, more resilient workforce.
ifeel’s solution for hospitality
- Real-time risk detection: Identify high-risk teams and locations before issues escalate.
- Multilingual, culturally adapted support: Therapy, crisis management, and training in every language and tailored for each property’s culture.
- 24/7 crisis response: Immediate support for staff and managers, with escalation protocols for critical incidents.
- Performance dashboards: Track absenteeism, turnover, and cost savings at the property and group level.
- Workshops for hospitality: Training on resilience, guest interaction, and crisis management, adapted for each region.
The ROI of proactive mental health with ifeel
In the demanding hotel industry, a leading company with 34,000 employees across Spain, Latin America, the United Kingdom, and the Middle East faced high levels of absenteeism, anxiety, and turnover, impacting team productivity and morale.
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Discover how ifeel’s personalised, data-driven solution—with AI-powered clinical triage, therapy access in under 24 hours, and real-time analytics—reduced mental health-related costs by 22%, improved engagement, and lowered risk levels by 37% in 160 cases, achieving a 4.4x ROI. Explore the full case to see how the strategic integration of mental health is transforming resilience and well-being in the hospitality sector.
Cases studies
Real Stories of Transformation: Workplace Mental Health Case Studies
Explore how leading organisations have partnered with ifeel to transform workplace mental health. Our case studies highlight innovative strategies, measurable results, and lasting cultural change achieved through personalised mental health solutions. Discover proven approaches and actionable insights to help your organisation build a healthier, more resilient workforce.
A leading hotel group with 34,000 employees achieved a 37% reduction in mental health risks, 22% cost savings, and a 4.4x ROI through targeted wellbeing initiatives
This resource explores how a leading global financial institution tackled these issues head-on, transforming its approach to workforce mental health.
Mental health in the motor vehicle manufacturing industry: a case study Discover how to transform mental health in the motor industry addressing employee mental health.Â
Discover our proven engagement strategy for operational employees
Safeguard your service quality and strengthen your bottom line
Schedule a tailored health consultation for your hospitality workforce today.
