Frequently Asked Questions
Our aim is to answer any questions you may have about implementing ifeel in your organisation, ensuring you feel confident and supported from the very start. Below, you’ll find answers to the most common questions from our partners. However, if you still have any queries, please don’t hesitate to get in touch with us directly.
General questions
ifeel is a dynamic, enterprise-ready solution designed to support employee mental health at scale. It combines AI-enhanced triage, real-time data analytics, and top-tier clinical expertise to proactively address mental health challenges in the workplace.
Poor mental health leads to absenteeism, reduced productivity, and financial losses. Addressing mental health is crucial for fostering a supportive workplace culture and enhancing business performance. If you’ve made it this far, it’s clear you care about your company’s mental wellbeing. Connect with our team today and take the next step toward a healthier, more resilient workplace.
ifeel works with global enterprises across various industries and sectors. If you would like to know whether we work with companies in a specific sector, feel free to contact us here.
Unlike EAPs, ifeel offers a comprehensive, data-driven approach that includes real-time analytics, predictive insights, and tailored mental health solutions for employees at all risk levels, fostering higher engagement by addressing their needs proactively and effectively.Â
Our solution works at different levels depending on the unique characteristics of each company, proactively preventing issues and intervening when necessary to ensure the well-being of employees and the organisation as a whole. If you want more information related to this topic, click here.
Features and services
ifeel offers a wide range of services designed to support employees’ mental health and well-being, ensuring they have access to the help they need when they need it:
- Anonymous and secure mental health support.
- Individualised therapy plans based on risk levels.
- Access to licensed therapists within 24 hours.
- A self-care hub with resources like mindfulness exercises and stress management tools.
- 24/7 crisis support.
ifeel provides organisations with tools and insights to proactively address mental health challenges, improve workplace culture, and drive measurable results:
- Risk assessment and benchmarking.
- Predictive analytics for early intervention.
- Workshops and training for employees and managers.
- Integration with existing wellness programs.
- Real-time dashboards with anonymised data for HR and finance teams.
Employees can connect with a therapist within 24 hours and begin therapy sessions in under 48 hours.
ifeel provides various therapy modalities, including text-based therapy, video therapy, and self-guided programs, tailored to individual needs.
Benefits of implementing ifeel within the team
Yes, ifeel has a team of over 600 certified psychologists specialised in more than 30 areas of mental health. Our AI-powered clinical triage system ensures that each employee is matched with the most suitable therapist based on their specific needs. This not only enhances the employee experience but also reduces diagnosis and treatment time, positively impacting productivity and overall organisational well-being.
Absolutely. ifeel operates in over 30 countries and provides services in more than 25 languages, ensuring that each employee can communicate in their native language.Â
ifeel is designed to respond to critical situations quickly and effectively. Our system allows employees to access a therapist within 24 hours, and in emergencies, we provide immediate support through crisis protocols managed by experts. This ensures that employees receive the help they need at the right time, minimising risks and preventing more serious consequences for their well-being and the workplace environment.
Security and privacy are core pillars of ifeel. Our platform complies with the highest international standards, including ISO certification, GDPR regulations, and HIPAA standards. Additionally, all data is stored in encrypted form, and the reports provided to companies are completely anonymised, ensuring that employees’ identities are protected at all times.
To introduce ifeel, start with a clear communication strategy that highlights your commitment to employee well-being. Use kick-off sessions, educational materials, and manager involvement to explain the platform’s benefits, such as therapy access, self-care tools, and confidentiality. ifeel also provides resources to support a smooth rollout and encourage adoption.
ifeel provides advanced analytics and reporting tools to measure both the clinical and financial impact of our solutions. Through personalised dashboards, companies can track key metrics such as absenteeism reduction, productivity improvement, and return on investment (ROI).
ifeel is not just a wellness program; it is a comprehensive, data-driven solution designed to address mental health challenges at scale. Unlike traditional programs, we offer a personalised approach that includes rapid diagnostics, tailored therapies, and psychoeducational workshops. Additionally, our platform combines artificial intelligence with clinical oversight to ensure effective and measurable outcomes.
ifeel offers over 50 original workshops designed by clinical psychologists, focusing on key topics such as stress management, emotional resilience, diversity and inclusion (DEI), and mindfulness. These workshops can be customised to meet the organisation’s needs and are designed to foster a culture of well-being and collaboration in the workplace.
ifeel complements and enhances existing wellness programs. Our solution integrates seamlessly with current company initiatives, providing a deeper, data-driven approach to addressing mental health. Additionally, we offer ongoing support to ensure our tools align with the organisation’s strategic goals.
Implementation and integration
ifeel ensures seamless integration with high-security standards, adhering to technical, medical, and legal compliance. The process consolidates all mental health data into a unified source for better decision-making.
 Implementation is rapid, often completed within weeks, allowing organisations to see immediate benefits.
Yes, ifeel adheres to the highest security standards, including ISO certification, to ensure data confidentiality and protection.
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Certifications and compliance
 ifeel is ISO-certified, adhering to international standards for information security management, ensuring the highest level of data protection.
Yes, ifeel complies fully with the General Data Protection Regulation (GDPR), ensuring all data handling practices meet European privacy laws.
ifeel follows high-security standards, including ISO certification and strict adherence to technical, medical, and legal compliance protocols.
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 Yes, all interventions and services are based on rigorous clinical protocols and accreditations, ensuring ethical and effective care delivery.
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ifeel employs advanced security measures, including encrypted data storage, anonymised reporting, and compliance with global data protection standards.
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Impact and results
By implementing ifeel, organisations can achieve tangible results that directly impact both employee well-being and business performance:
- Reduction in absenteeism by up to 25%.
- Savings of €15,000–€50,000 per high-risk case.
- 20% improvement in productivity.
- 30% increase in employee engagement.
- Significant cost savings through early intervention and prevention.
By providing early diagnosis, personalised treatment, and proactive support, ifeel addresses mental health issues before they escalate, reducing absenteeism and long-term sick leave.
ifeel dashboards provide information on diagnostics, employee usage and associated financial costs/savings, enabling HR and finance teams to make informed decisions.
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Customisation and scalability
Yes, ifeel customises its solutions to address the unique challenges of different industries. Since no two companies are alike, everything we do is fully personalised to meet the specific needs and goals of each organisation.
Yes, ifeel’s platform is designed to support organisations with 10,000+ employees, ensuring quick onboarding and effective mental health solutions at scale.
ifeel adapts its strategies to align with the cultural and organisational values of each client, ensuring relevance and effectiveness across geographies.
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Workshops and training
ifeel provides over 50 workshops on topics like stress management, emotional resilience, mindfulness, and diversity, equity, and inclusion (DEI). The topics are carefully selected and tailored depending on what the company needs, ensuring that each workshop aligns with the organisation’s specific challenges and goals.
ifeel equips managers with specialised empathy training and practical resources to help them effectively support their teams. These tools empower managers to foster a culture of care, understanding, and psychological safety, enabling them to address challenges proactively and strengthen team dynamics.
Additionally, managers have full access to all the services ifeel offers, including therapy, emotional support, and self-care resources, ensuring their own well-being is prioritised as they lead their teams.
Yes, workshops are tailored to address the specific needs and challenges of each organisation.
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Data and analytics
Predictive analytics identifies evolving mental health risks and trends, enabling organisations to implement proactive interventions and mitigate future challenges. If you want to read more about it, click here.
 All data is anonymised and stored securely, adhering to strict privacy regulations and standards.
 Metrics include absenteeism rates, employee engagement, therapy outcomes, and financial savings.
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Getting started
Partnering with ifeel is simple. Reach out to our team to schedule a consultation where we’ll design a bespoke mental health strategy tailored to your organisation’s unique needs and goals. Contact us here to get started.
The cost of implementing ifeel depends on factors such as the size of your organisation and the scope of services required. Our team will work with you to create a solution that fits your budget while maximising impact.
Yes, ifeel offers a pilot program that allows organisations to evaluate the impact, effectiveness, and scalability of our solutions before committing to a full-scale implementation.
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ifeel provides comprehensive, end-to-end support throughout the implementation process. This includes employee training, seamless integration with your existing systems, and ongoing consultation to ensure a smooth and successful rollout.
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To learn more about ifeel and how we can support your organisation, contact our team directly here. We’re here to answer your questions and guide you through the process.
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Highly qualified online therapists
ifeel for individuals
At ifeel, we provide a comprehensive, data-driven solution to prioritise what matters most: the mental wellbeing of your employees. By partnering with organisations like yours, we inspire and build a more human and resilient workplace every day. Trust us to help your team unlock their full potential while driving measurable business impact.
